Privacy Policy

This privacy policy sets out how Big Change Coaching uses and protects any information that you give Big Change Coaching when you use this website.

Big Change Coaching is committed to ensuring that your privacy is protected. 

Big Change Coaching may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 July 2018.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address.
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • internal record-keeping
  • we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • through certain actions when otherwise there is no contractual relationship between us, such as when you browse my website or ask me to provide you more information about my business and services, you provide your consent to me to process information that may be personal information
  • sometimes you might give your consent implicitly, such as when you send me a message by e-mail to which you would reasonably expect me to reply
  • except where you have consented to my use of your information for a specific purpose, I do not use your information in any way that would identify you personally. I may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website
  • I never pass your name and contact information to others unless I am referring you to another therapist. You will be aware of this and given your written consent

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information:

  • if you  have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@bigchangecoaching.co.uk
  • we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so 
  • you may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us using our contact form
  • If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible, using our contact form. We will promptly correct any information found to be incorrect